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FAQ

Frequently Asked Questions

Order Payments

We accept Visa, Mastercard, American Express, Discover, Bitcoin, Paypal, and Affirm. All payments can be made on our checkout pages using the Paypal, Stripe, Bitcoin, or Affirm payment gateways.

Affirm is a widely trusted partner who provides financing options with near guaranteed approval that lets you pay over 3 months instead of all up front. Affirm has little to no deferred interest, hidden fees, or downsides. The price you see at checkout is the price you will pay.

Yes, you can change a pre-ordered chair color any time before it ships. Contact our support department here or email us at [email protected] with your order information to get it setup.

Shipping

Shipping is always FREE. We realize that shipping furniture online can be expensive depending on where you are located. We don't think you should be punished by your geographical position. So we've absorbed the cost of shipping entirely and have made it FREE for all products on the website.

Currently we are only able to ship to the continental U.S. This excluded Hawaii and Canada. We are unable to ship to outside the U.S. at this time. There are plans to open E.U. and Canada by mid to late 2019.

You will be emailed a Tracking Number to the account that was used at checkout once your item has shipped. Once you have this tracking Number you can check your items location on our Order Tracking Page or via the official FedEx site.

Refunds & Returns

This is doable however you will be required to repackage your chair and pay for shipping both ways ( varies by location). Contact our support department here or email us at [email protected] with your order information to get it setup.

This is doable however you will be required to repackage your chair and pay for shipping both ways ( varies by location). If you are upgrading from the master to the grandmaster you will be required to pay the difference. A change from grandmaster to master will come with a partial refund. Contact our support department here or email us at [email protected] with your order information to get it setup.

Contact our support department by clicking on the websites live chat, submit a ticket here, or email us at [email protected]. Normal office hours are 9am - 5 pm EST Monday - Friday.

Assembly & Care


You can view the assembly instructions online here

If there are stains on the surface o the chair, apply some polish on a soft towel and rub the stains until they dissolve. Do not apply the polish directly to the chair.

Any Unanswered Questions?

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